We are delighted with our purchase. The fixtures exceeded our expectations and they arrived far in advance of the date I was expecting. Again, an other pleasant surprise.
The entire shopping experience was professional and first rate and the product is top quality.
Usually, I would only respond if there were issues, but I was so impressed with the quality of service that I felt I needed to share the comments.
Thank you,
Allan Pagnotta
I did not have any problems with the order I placed in early April or the order placed last week.
I would like to thank your sales staff and support staff for helping make the process so easy.
I finally had everything installed yesterday. I had flex track lighting form WAC, Besa mini pendants, and CSL under cabinet halogen lights.
I am so happy with the final result...it looks wonderful.
Your prices were incredibly competitive.....I saved $130 in the track lighting alone (from quotes at local lighting dealers).
The free shipping was the icing on the cake. I don't know how I found you on the Internet ...but I am so glad that I did!!
I have mentioned your company to quite a few people, and I hope that I end up sending some business your way.
I know that this was supposed to be for problems....but it is always nice to get positive feedback from time to time.
Thanks again, and have a wonderful 4th of July.
Sincerely,
Michele Nichols
Dear folks at Creative Lighting,
My wife and I recently placed an order with you for some low voltage
pendant lights.
Acting on information we received from a professional lighting expert we
ordered all the parts we believed we needed.
After placing the order we received a call from one
of your people who wanted to double check whether we really meant to
order all those parts. It turned out we had been misinformed and had
ordered a $ 100+ transformer we didn't need.
We really appreciate that someone took the time to check our order and
contact us about our mistake.
We love doing business with people who practice customer service. We
love doing business with people who show integrity.
As far as we can tell all the ordered parts have arrived safe and sound.
It will be a while before our kitchen remodel takes place and the lights
will be installed, but we look forward to being able to tell people
about the excellent service we received from Creative Lighting.
When we have future needs for lighting products we will gladly shop at
your company.
Sincerely,
Martin Muller & Nancy Zylstra
Thank you so much for your continuing updates and one of the best great customer service follow-ups I have ever encountered with an online site.
Many thanks again.
Gloria Fruit
Got my order in a timely basis. One of the shades was broken and very quickly replaced after a call to customer service. Great service, great prices and wonderful service and follow-up. I will definitely purchase again and recommend Creative Lighting to others.
Thanks very much, Eric Swanson
Thank you for your follow-up regarding my recent order. The items arrived yesterday in perfect condition, on time and exactly what I ordered. Dave did a wonderful job of guiding me through the buying process. He''s a real "Pro." You can rest assured that I will highly recommend Creative Lighting to my friends and associates, and will go to your web store first for all of my future lighting and electrical needs. Thank you for making my web shopping a pleasure.
Ken Fisher Atlantic Beach, Florida
Dan,
Your commitment to guest satisfaction is very refreshing and unfortunately rare with most companies. Thanks again.
Bryan
Even though I order a lot of items online, I had never heard of your company until I Googled the specific vanity lamp I was trying to locate for a bathroom remodel. The lamp is made by a company in Chicago and it wasn''t available locally or in any of the places I''ve dealt with before. Your website is set up to make ordering simple and fast, and my order arrived on time in excellent condition. The vanity lamp has been installed and is beautiful and working perfectly. Not only will I not hestitate to do business with you again, I''ve referred several people to check out your website, including the contractors who worked on my remodel.
As you know, there are many companies to order lighting products from. I was most impressed with the fast response to my questions, the best pricing and delivery was ahead of schedule. As a CID, all of these things are extremely important to the success of a project. So, thank you, I''ll be back!
Renate Gaudino, CID
Hello,
I have to tell you how very impressed I am with a gentleman named David (his phone number was 516-741-6333, ask for David) who went way beyond expectations in handling my order. He was polite, knowledgeable and quite efficient in the service he provided for me. Mine was a bit more complicated than other orders because he had to contact Elk and get shipping information and then get back to me. He did so and called exactly when he told me he would. He called again with a shipping issue and said he would follow-up and I totally trusted he would. David also called to tell me that he had checked the tracking for me and my chandelier would be arriving today. We just received it in perfect condition.
Thank you very much.
Sincerely,
Cathy Simms
Dear Joe, David and Marc, I want to tell you how wonderful your company is. I had ordered a product just before Christmas and it went on backorder. Dan G called me and emailed me and suggested that I order another product. After rushing the product to me, he then followed up with an email to make sure that everything was fine. I told him that I was having a hard time finding the light bulbs so he sent a few out to me. I have to tell you that I am so impressed with his service and follow up. I plan to email my entire address book to tell them that if they need any type of lighting, then need to order from creative lighting.com Customer service is very hard to find and your company stands out like a "bright light".
Thanks again. Ellen Murray Zappone
I didn't notice if there was a "feedback" section on your website (if there is please let me know) but I wanted to let you know how pleased I am with your services thus far. I have been looking at lighting for almost a year, trying to find the best deal on a very limited budget. Many companies said they would price match, but when they heard the price I found the light for and realized I had done my homework, they said they couldn't match it. Your company had by far the best customer service and pricing. You had the lowest prices of stores both locally and online, and yet you still gave an additional discount (price matched). Mark (assume he is the owner) was exceptionally wonderful to work with. He was very helpful, patient, and reasonable. I really appreciate the time he took to help me find what I needed and to give me the best price around. I especially appreciate the extra bonus of the light bulbs. I will be sure to come back again when I need more lighting. I will also tell everyone about my great experience with creative lighting.
Thank you! Shelly Larsen
I don't have any questions or concerns, but I do want to say that my experience with Creative Lighting was 100% positive, and that I was very please with the quality, price and delivery of my purchase. I will definitely use you again and recommend you to others. Best regards, Danielle Daure
Thank you for the most convenient and satisfactory experience I had dealing with your company. I was completely satisfied with my purchase & have expressed my feelings to friends to encourage them to also try using your company.
To Creative Lighting and your entire staff I wish you all a very Merry Christmas. Judy LaFleur
My husband and I are completely satisfied with our purchase. Obviously, attention to detail is a high priority, our unique, great lamp was shipped very carefully - we appreciate dealing with such a professional, polished operation.
Sincerely, Joann Chino
Hello there I just wanted to say thank you so very much for your help and your great selections at creative lighting. I had just spent a fortune opening up my kitchen into my dining room and the fixtures in my kitchen had glass to it. I needed a similar look to what I had but one that would enhance my dining room. With more then fifty grueling atempts to look at lighting stores all over new york and over hours of internet searching with massive migranes to follow, I had found the perfect match. It now stands in my dining room and I have been asked so many times if I had hired a designer. This makes me feel fantastic. I have recommended your site to everybody that has stopped in to see my newly bragged about showpieces. I hope that you will find yourself extremely busy from all my friends and family. Thank you again so very much from the bottom of my heart for having a great website, a great price with discount, and for your wonderful help on the telephone.
All my best Jody Casale
We finally have all the pieces of our Tech Lighting tracks installed and are very pleased. Wasn't sure I could successfully order this system online because of the many component parts, but you really made it possible. Often, internet-based businesses make it impossible for customers/prospects to communicate with their staff by phone, so it was really refreshing (and much more expeditious) to get my questions answered verbally, and to get your phone call notifying me of my order status.
We really appreciate your help and responsiveness! -- J.H
Thank you for following up…… I just wanted to let you know that I am completely satisfied with my purchase. I was very impressed with your service and prices. I will be back for future purchases.
J.S
We were very happy to receive our light fixture in July instead of the backordered date of October that was anticipated. It is up and the final adjustments (height, wire length, etc.) are all done (we think!). It goes great with the Tiella Pint Pendants we used over our island and kitchen sink. We also checked out the new website and like it. We have more lights to replace over the next several months so I'm sure we'll be shopping there again before too long.
Thanx for the follow-up.
Thank you for the follow-up. I am satisfied with the order particularly the follow-up by your customer service gentleman. I wish I got his name. He did an excellent job of tracking and informing me the update on the order. He deserves a commendation. I surely will visit your site again and will pass good words about your company particularly the service to my friends and colleagues. Thanks you.
Solomon
I am so pleased with the order! I had gone to a nearby store, and they told me that it would take 2 to 4 weeks to get the light. I had a party planned for 1 week away and wanted to have the light before the party. Your company got it to me in time, and I installed it right away.
Thank you so very much. D.B
I would like to say how easy you all have made ordering these lights. Building a house has been very stressful and this has been one of the easiest things we have done! The people I have spoken with personally and through email have been exceptionally kind and helpful.
Thank you again for your help!!! B.G TN
I am very happy with my order and will definitely order from you again.My friends and family really were impressed by the price and quality of the light.
Thanks so much! K.M
I just wanted to say how happy I have been with my purchase. Everything arrived well packed and in-tact, and your helpful customer service kept me informed of the status of my order
Thank You J.B
I did receive my lights in a very prompt fashion, and I love them. Your customer service and follow up has been wonderful. It is always a pleasure to do business with a company that has such high standards for their customers.
Thank you. Sincerely, D. C.
Thank you for the excellent service! The lights have arrived, on time (actually a bit sooner than I expected!) Communication from your salesperson was great! This e-mail follow-up, from you, much appreciated!
Thanks, again. K. P
Again...excellent customer service. Everything with this order went great. The lights arrived in a timely manner. Everything was in good order. I installed them last weekend and they look great. Thanks for all your attentiveness and a great customer experience.
J.D
Thanks for the follow-up. I don't buy much via the Internet, so was a little hesitant to place my order. But the process was easy and the order arrived as promised. I also contacted your customer service the day after I placed the order to get an approximate shipping schedule and they were very helpful. Overall, a good experience for me.
M.J.C
Thank you so much for all of your help! The light was delivered today and we love it! The service we received from your company was exemplary! Definitely one of the best on the web! And, considering we bought a large glass light fixture from you-shipped and arrived in perfect condition!
Thank you, D. G
Thank you so much for all of your help ! The light was delivered today and we love it! The service we received from your company was exemplary! Definitely one of the best on the web! And, considering we bought a large glass light fixture from you-shipped and arrived in perfect condition! Thank you
D.G
Thanks for your note. I really appreciate everything you have tried to do. Rest assured, my husband and I are completely happy with the service we've received from you. Your kind gestures speak volumes about your customer service and for that, we are both grateful.
Best, M.T
David I don't know if you can order this ( link below) my wife was shopping online and saw it. Everyone there has been so great I would like to order it thru you if possible
M. H.
I have never had any company react so quickly before. I am impressed. I hate to cause you any difficulty.....when I showed my wife the lights she adored them and would like to keep the lights. So please cancel the refund and the pick up order. Sorry to cause you unnecessary work.
E.L
Dan, You're the best! I appreciate your service and will continue to refer people to Creative Lighting. Thanks, Keith
Thank you for your concern. And thank you for your expedient order fulfillment. I am impressed with your efficiency. I will definitely consider Creative Lighting for my future lighting needs. L.C.
It used to be that I would write notes to companies when I received really poor service. Unfortunately, it is now less time consuming to write companies when I actually receive good service. I received great service from your company today. Dan G. was very helpful from start to finish when I ordered an online quote for a couple of replacement shades for a fixture. The quote was returned within minutes. He answered my follow up questions quickly and thoroughly, then followed up with the same great service when I called to place my order. Your company is efficient and thorough. I definitely will be a repeat customer.
Thanks, Dan!
J.N.
It's been a pleasure dealing with Creative Lighting. I have used your services twice and have been delighted both times. Despite the conversion to Canadian dollars and duty and taxes, I feel I am still getting good value for my money. And it's been interesting to see how the process works for damaged product. The process has been fairly simple and effective. So do you have a satisfied customer - absolutely! The damaged pendant is all boxed up and is ready for pickup by FedEx.
Thanx for your help Dan.
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